Last updated: July 20, 2026
Paramount Contact Partners (“Paramount,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have regarding your data when you visit our website, engage our services, or interact with our team.
By using our website or services, you consent to the practices described in this policy. If you do not agree, please do not use our website or services.
1. Who We Are
Paramount Contact Partners is a business process outsourcing (BPO) and technology services company headquartered in 8 The Grn Ste A, Dover, DE 19901, with client operations serving businesses across North America. Our services include AI-powered customer intake systems, bilingual dispatch and receptionist services, website design and development, lead generation, and related digital marketing services. Our subsidiary brands include Revenue Automation Group, Revenue Generation Group, and other operating divisions.
2. Information We Collect
Information You Provide Directly
- Contact information: Name, email address, phone number, company name, job title, and any information you provide in web forms, chat widgets, appointment bookings, or email correspondence.
- Business information: Company details, industry, size, revenue range, service area, and other information collected during consultations, proposals, or onboarding.
- Communications: Copies of emails, chat messages, SMS conversations, voicemails, and recorded phone calls (where legally permitted and with appropriate consent) between you and our team.
- Payment information: Billing address, tax identification numbers, and payment method details processed through our third-party payment processors. We do not store full credit card numbers on our servers.
Information We Collect Automatically
- Technical data: IP address, browser type, operating system, device identifiers, referring URLs, and pages visited on our website.
- Usage data: How you interact with our website (pages viewed, time on page, click patterns, form submissions), collected via analytics tools such as Google Analytics.
- Cookies and similar technologies: Small data files stored on your device. See Section 12 for details.
Information We Process on Behalf of Clients
When we provide services to our business clients (such as law firms, home service businesses, or other organizations), we may process personal information about their customers, patients, or end users on their behalf. This includes call recordings, chat transcripts, intake form data, appointment details, and other information necessary to deliver the contracted services. We act as a data processor for this information; our clients act as data controllers and are responsible for lawful collection and consent.
3. How We Use Your Information
- To respond to inquiries and provide requested information about our services
- To deliver, manage, and improve the services you have engaged us to provide
- To process payments and manage billing
- To communicate with you about your account, services, or important updates
- To send marketing communications (only where you have opted in or where legally permitted)
- To train and improve our AI systems (using anonymized and aggregated data where possible)
- To detect, prevent, and address fraud, abuse, or security incidents
- To comply with legal obligations and enforce our Terms & Conditions
- To conduct internal business operations, analytics, and reporting
4. Legal Basis for Processing (For Users in the EU, UK, and Similar Jurisdictions)
Where applicable law requires a legal basis for processing, we rely on the following: (a) your consent, which you may withdraw at any time; (b) performance of a contract to which you are a party; (c) compliance with a legal obligation; or (d) our legitimate business interests, provided those interests are not overridden by your rights and freedoms.
5. AI and Automated Processing
Our services use artificial intelligence to answer calls, qualify leads, book appointments, generate follow-up messages, and analyze customer interactions. Some interactions with our services may be conducted entirely by AI. You may request to speak with a human representative at any time. AI systems used on client accounts are trained on anonymized data and configured to respect client-specific instructions. We do not use personal data from client operations to train general-purpose AI models without explicit permission.
6. Call Recording and Monitoring
Phone calls to and from our services may be recorded and transcribed for quality assurance, training, dispute resolution, and service delivery. Where required by law (including all-party consent jurisdictions), callers will be notified of recording at the start of the call. Recordings are stored securely and retained per Section 9.
7. Sharing and Disclosure of Information
We do not sell your personal information. We share information only in the following circumstances:
- Service providers (subprocessors): Third parties who help us deliver our services, such as hosting providers, payment processors, CRM platforms, communication providers, analytics services, and AI vendors. These parties are contractually required to protect your information and use it only for the purposes we specify.
- Clients: When we operate as a data processor, we return relevant data to our client (the data controller) as part of the contracted service.
- Legal compliance: When required by law, subpoena, court order, or governmental request, or to protect our rights, safety, or property.
- Business transfers: In the event of a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, personal information may be transferred as part of the transaction. You will be notified of any change in ownership or the use of your personal information.
- With your consent: Any other sharing for which you have provided consent.
8. International Data Transfers
We are incorporated in the State of Delaware, United States, and operate with service providers and personnel located across the United States, Latin America, the European Union, and other jurisdictions. When we transfer personal information across borders, we take steps to ensure it receives adequate protection, including relying on Standard Contractual Clauses (SCCs) or other legally recognized safeguards where required.
9. Data Retention
We retain personal information for as long as needed to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and legal requirement. Call recordings and transcripts are typically retained for 12 months unless a longer period is required by law or client contract. Financial records are retained per applicable tax and accounting law.
10. Security
We implement industry-standard administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. These include encryption in transit (TLS) and at rest, access controls, employee training, dedicated network infrastructure for client operations, and regular security reviews. No method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.
11. Your Privacy Rights
Depending on where you live, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to legal exceptions.
- Portability: Request a machine-readable copy of your data.
- Restriction and objection: Restrict or object to certain types of processing.
- Withdraw consent: Withdraw consent for processing based on consent.
- Non-discrimination: We will not discriminate against you for exercising these rights.
California residents (CCPA/CPRA): California residents have specific rights, including the right to know what personal information we collect, sell, or share; the right to delete personal information; the right to correct inaccurate information; the right to opt out of sale or sharing (we do not sell personal information); and the right to limit use of sensitive personal information. To exercise these rights, contact us at the address below. We will verify your identity before responding.
To exercise any of these rights, contact us at privacy@paramountcontactpartners.com. We will respond within the timeframes required by applicable law.
12. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, remember preferences, analyze traffic, and deliver relevant content. Cookies fall into three categories:
- Essential cookies: Required for the site to function properly (login sessions, security).
- Analytics cookies: Help us understand how visitors use our site (Google Analytics or similar).
- Marketing cookies: Used to deliver relevant ads and measure campaign performance (Meta Pixel, Google Ads, LinkedIn Insight Tag, etc.).
You can control cookies through your browser settings or our cookie consent banner (where displayed). Disabling cookies may affect site functionality.
13. Third-Party Services and Links
Our website and services may link to or integrate with third-party services (such as Calendly, Tidio, HubSpot, Google, Meta, Service Titan, Housecall Pro, Jobber, Clio, Litify, Lawmatics, and others). We are not responsible for the privacy practices of these third parties. Review their privacy policies before using them.
14. Children’s Privacy
Our services are intended for businesses and are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will take steps to delete it.
15. Do Not Track
Some browsers offer a “Do Not Track” feature. Because there is no consistent industry standard for recognizing DNT signals, our systems do not currently respond to them. This may change as standards evolve.
16. Marketing and Communications
If you consent to receive marketing communications, you can opt out at any time by clicking the unsubscribe link in any marketing email, replying STOP to marketing SMS messages, or contacting us. Transactional and service-related messages (billing, security alerts, service updates) will continue as necessary for the service.
17. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted to this page with an updated “Last Updated” date and, where required by law, communicated via email or other appropriate means. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
18. Contact Us
Questions, concerns, or requests about this Privacy Policy or your personal information can be directed to:
Paramount Contact Partners
Email: privacy@paramountcontactpartners.com
General inquiries: Growth@revenueautomationgroup.com
Location: 8 The Grn Ste A, Dover, DE 19901
For our Terms & Conditions, please see our Terms & Conditions page.