Last updated: July 20, 2026
These Terms & Conditions (“Terms”) govern your access to and use of the website, products, and services provided by Paramount Contact Partners (“Paramount,” “we,” “us,” or “our”), including our subsidiary brands Revenue Automation Group and Revenue Generation Group. By accessing our website or engaging our services, you agree to be bound by these Terms.
If you do not agree to these Terms, do not use our website or services.
1. Acceptance of Terms
By accessing our website, submitting an inquiry, signing a service agreement, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a business entity, you represent and warrant that you have the authority to bind that entity.
2. Description of Services
Paramount Contact Partners provides business process outsourcing and technology services, including but not limited to:
- AI-powered customer intake, receptionist, and call handling
- Bilingual (English/Spanish) live dispatch and customer service
- Website design, development, and rebuild services
- Digital marketing, lead generation, and paid media management
- CRM and scheduling software integration
- Related consulting and training services
Specific deliverables, scope, pricing, and service levels are defined in the individual service agreement or Statement of Work executed between you and Paramount. In the event of any conflict between these Terms and your service agreement, the service agreement governs.
3. Eligibility
Our services are intended solely for use by businesses and their authorized representatives. You must be at least 18 years old and have legal authority to enter into contracts to use our services. Our services are not available in jurisdictions where they would violate applicable law.
4. Account Registration and Client Portal Access
Some of our services require you to create an account or receive login credentials to a client portal, CRM, or reporting dashboard. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use or security breach. We are not liable for losses caused by unauthorized use of your account.
5. Fees, Payment, and Billing
- Setup and Launch fees: Certain services require a one-time setup or Launch Package fee, invoiced and payable prior to project commencement.
- Recurring fees: Monthly service fees are invoiced in advance and payable within the terms specified in your service agreement (typically Net 15 or Net 30).
- Commitment periods: Certain service tiers require a minimum commitment period (e.g., 12 months). Early termination during a commitment period may result in continued invoicing for the balance of the commitment.
- Advertising spend: Where our services include paid media management, ad spend is separate from our management fees and is billed at cost, either directly to your account or reimbursed by you.
- Late payments: Overdue invoices may accrue interest at 1.5% per month or the maximum rate permitted by law. We may suspend or terminate services for accounts more than 30 days past due.
- Taxes: Fees do not include applicable taxes. You are responsible for all sales, use, VAT, GST, or similar taxes associated with your purchase of our services.
6. Refunds and Cancellation
Setup and Launch Package fees are non-refundable once work has commenced. Monthly recurring fees are non-refundable for the current billing period. You may cancel month-to-month services (after any commitment period) with 30 days’ written notice. Specific cancellation and refund terms are defined in your service agreement.
7. Client Obligations
To enable us to deliver the contracted services, you agree to:
- Provide accurate, complete, and timely information required for service delivery
- Grant necessary access to your existing systems (CRM, scheduling software, phone systems, hosting, domain, ad accounts, etc.)
- Respond to reasonable requests for information, approvals, and content in a timely manner
- Comply with all applicable laws in your use of our services and the information collected through them (including but not limited to TCPA, CAN-SPAM, GDPR, CCPA, and industry-specific regulations)
- Ensure you have all necessary consents from your customers for call recording, SMS communications, and marketing outreach
- Maintain compliance with any regulations specific to your industry (e.g., HIPAA for healthcare, attorney-client privilege for law firms, PCI DSS for payment handling)
Delays or failures caused by your inability to meet these obligations may result in extended project timelines and are not grounds for refund.
8. Acceptable Use
You agree not to use our services to:
- Violate any applicable law, regulation, or third-party right
- Send unsolicited communications (spam) or engage in deceptive marketing practices
- Transmit malware, viruses, or harmful code
- Attempt to gain unauthorized access to our systems or the systems of other clients
- Reverse engineer, decompile, or disassemble our software or systems
- Resell, redistribute, or sublicense our services without written consent
- Use our services to harass, discriminate against, or harm any individual or group
- Engage in fraudulent activity or misrepresent your identity, business, or authority
We reserve the right to suspend or terminate services for violations of this Acceptable Use policy.
9. Intellectual Property Rights
Our IP
All content, software, AI models, workflows, templates, methodologies, documentation, trademarks, logos, and other materials created or provided by Paramount remain our exclusive property or that of our licensors. You receive a limited, non-exclusive, non-transferable license to use these materials solely for the purpose of receiving the services during your active service term. No ownership rights are transferred except as expressly stated in a written service agreement.
Client Content
You retain ownership of the content, data, brand assets, and materials you provide to us (“Client Content”). You grant Paramount a limited license to use Client Content solely to deliver the services. You represent and warrant that you have all necessary rights to Client Content and that its use by us will not infringe any third-party rights.
Websites Built for You
Where our services include a website rebuild, you own the resulting website design and content upon full payment. Underlying frameworks, licensed third-party themes, plugins, AI integrations, and proprietary methodologies remain the property of their respective owners.
10. Confidentiality
Both parties agree to keep confidential any non-public business, technical, financial, or client information disclosed by the other party during the course of the engagement. Confidential information may only be used for purposes related to the services and must be protected with the same degree of care as the receiving party protects its own confidential information (and no less than reasonable care). This obligation survives termination for three (3) years or as long as the information remains confidential, whichever is longer.
11. Third-Party Services and Integrations
Our services often integrate with or depend on third-party platforms (including but not limited to Google, Meta, HubSpot, Calendly, Tidio, Service Titan, Housecall Pro, Jobber, Clio, Litify, Lawmatics, and various hosting and communication providers). We are not responsible for the availability, functionality, pricing changes, or terms of service of any third-party platform. Changes made by third parties may affect the services we can deliver, and we may need to adjust scope or pricing accordingly with reasonable notice.
12. Warranties and Disclaimers
We provide our services with reasonable care and skill in accordance with industry standards. However, TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR PRODUCE SPECIFIC BUSINESS RESULTS.
Any performance benchmarks, case results, revenue projections, or lead-generation estimates communicated during sales or onboarding are illustrative and not guarantees. Actual results depend on many factors outside our control, including your market, offer quality, ad spend, seasonality, and operational execution.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PARAMOUNT’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR ANY SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
IN NO EVENT SHALL PARAMOUNT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
These limitations apply regardless of the legal theory under which the claim is brought (contract, tort, negligence, strict liability, or otherwise). Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
14. Indemnification
You agree to indemnify, defend, and hold harmless Paramount, its affiliates, officers, employees, and agents from any claim, demand, loss, damage, cost, or expense (including reasonable attorneys’ fees) arising out of or related to: (a) your use of our services in violation of these Terms or applicable law; (b) Client Content or information provided by you; (c) your failure to obtain necessary consents from your customers for communications facilitated by our services; or (d) any breach of your representations, warranties, or obligations under these Terms.
15. Term and Termination
These Terms remain in effect while you use our services. Either party may terminate for material breach if the breach is not cured within 30 days of written notice. Paramount may suspend or terminate immediately for non-payment, violation of Acceptable Use, or as required by law. Upon termination:
- Access to services and client portals will be discontinued
- Outstanding fees, including any minimum commitment balance, become immediately due
- We will make reasonable efforts to provide export of Client Content upon request within 30 days of termination
- Provisions that by their nature should survive termination will do so (including confidentiality, IP, limitation of liability, indemnification, and governing law)
16. Dispute Resolution and Governing Law
These Terms are governed by the laws of the State of Delaware, United States of America, without regard to conflict-of-laws principles. Any dispute arising under or related to these Terms shall first be addressed through good-faith negotiation between the parties. If unresolved after 30 days, either party may submit the dispute to binding arbitration in Wilmington, Delaware under the rules of JAMS (Judicial Arbitration and Mediation Services). Judgment on the arbitration award may be entered in any court of competent jurisdiction. Nothing in this section prevents either party from seeking injunctive relief in court for intellectual property or confidentiality violations.
Class action waiver: Disputes must be brought on an individual basis. Class action claims are not permitted.
17. Force Majeure
Neither party is liable for delays or failures in performance caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, government action, labor disputes, pandemics, internet or telecommunications failures, third-party platform outages, or other force majeure events.
18. Modifications to Terms
We may update these Terms from time to time. Material changes will be posted to this page with an updated “Last Updated” date. For active clients under a signed service agreement, changes will take effect at the start of the next renewal period unless the change is legally required to take effect immediately. Your continued use of our services after changes take effect constitutes acceptance.
19. Miscellaneous
- Entire agreement: These Terms, together with your signed service agreement and our Privacy Policy, constitute the entire agreement between you and Paramount regarding the services.
- Severability: If any provision is found invalid or unenforceable, the remaining provisions remain in full force.
- No waiver: Our failure to enforce any right or provision does not constitute a waiver of that right.
- Assignment: You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
- Independent contractors: The relationship between the parties is that of independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
- Notices: Notices to Paramount must be sent to the email or address in Section 20. Notices to you will be sent to the email address on file.
20. Contact Us
Paramount Contact Partners
Email: legal@paramountcontactpartners.com
General inquiries: Growth@revenueautomationgroup.com
Location: 8 The Grn Ste A, Dover, DE 19901
For information about how we handle your personal data, please see our Privacy Policy.